Exit Technologies

IT Asset Disposition Services

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We Buy Used IT Equipment!

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Home » Terms and Conditions

Terms and Conditions

Warranty

Ex-It Technologies, Inc. (hereinafter “Ex-It”) warrants all products sold by Ex-It to be free from defects in material and workmanship from the date of purchase throughout the duration of the warranty period. Warranty applies to the Original Owner (the individual who purchased the product from Ex-It); and is not transferable. Warranty is void and does not apply if the product has been abused, mishandled, modified, subjected to static or electrical charges or used outside the normal operation it is intended for by the manufacturer.
All products sold by Ex-it are warranted for 30 calendar days from the time the shipment leaves Ex-It (unless otherwise specified on your invoice or sales receipt). After 30 calendar days, ONLY MEMORY MODULES carry a lifetime replacement warranty against material and workmanship defects.

Return Policy & Procedures

Before any product can be returned, a Return Merchandise Authorization (RMA) number must be obtained. Products returned without a RMA# will be refused by Ex-It and will be returned to you at your expense. Email [email protected] to obtain a RMA Request Form. A RMA# will be issued within 48 hours of Ex-It receiving the completed RMA Request Form.

All returns are subject to the following conditions:

Ex-It must be notified within 48 Hours of receipt of any missing, physically damaged or DOA products or warranty will not be valid.
Must be returned in original condition, including all documentation (invoice or sales receipt and completed RMA Request Form with RMA#) and accessories. Charges will be applied for all missing accessories or parts.
Must be returned in proper packaging. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.
Must be shipped freight prepaid back to Ex-It. Prepaid return shipping labels are only provided for DEFECTIVE OR INCORRECTLY SHIPPED ORDERS.
A RMA# does not constitute a return unless product is returned to and received by Ex-It within 30 calendar days from the original shipment date.
Processing time for a RMA return may take up to five (5) business days from the day Ex-It receives the return.
All related fees (handling, shipping & return shipping fees) are NON-REFUNDABLE.
A 15% – 25% re-stocking fee (depending on product) will apply if product was erroneously ordered by customer or product’s retail seal is broken.

Exchange

If you have ordered the incorrect product and need to exchange it for the correct one, there are two options. Exchange products are shipped USPS 1st Class or FedEx Ground. Customer may request an upgrade to 3Day, 2Day or Overnight shipping at customer’s own expense.

Wait-to-Receive Exchange

Ex-It will ship the exchange product after your return is received. Please note this method will take longer than the Cross-Ship method due to shipping time from your location. If an exchange is needed due to an INCORRECTLY SHIPPED ORDER, a prepaid return label will be emailed to the customer.

Cross-Ship Exchange

Ex-It will cross-ship an exchange product if customer agrees to have the exchange product order charged to a credit card at the time of shipment. Ex-It will refund the product price of the original order when the return is received. If an exchange is needed due to an INCORRECTLY SHIPPED ORDER, a prepaid return label will be included with the exchange shipment.

Refund

Orders returned within 30 calendar days from the time the shipment leaves Ex-It will be refunded product price only when the return is received. If a refund is needed due to a DEFECTIVE OR INCORRECTLY SHIPPED ORDER, a prepaid return label will be emailed to the customer.

Replacement

There are two options for products returned for replacement of the same or equivalent product. Replacement products are shipped USPS 1st Class or FedEx Ground. Customer may request an upgrade to 3Day, 2Day or Overnight shipping at customer’s own expense.

Wait-to-Receive Replacement

Ex-It will ship the replacement product after your return is received. Please note this method will take longer than the Cross-Ship method due to shipping time from your location. If a replacement is needed due to a DEFECTIVE OR INCORRECTLY SHIPPED ORDER, a prepaid return label will be emailed to the customer.

Cross-Ship Replacement

Ex-It will cross-ship a replacement product if customer agrees to have the replacement product order charged to a credit card at the time of shipment. Ex-It will refund the product price of the original order when the return is received. If a replacement is needed due to a DEFECTIVE OR INCORRECTLY SHIPPED ORDER, a prepaid return label will be included with the replacement shipment.

Out of Stock Return – Exchange or Replacement

For out of stock items, Ex-It can ship a compatible product or issue a refund based on the current value of the product purchased. Current value of product cannot exceed the original price.
Ex-It does not offer any technical support. Contact manufacturer for technical questions. For any questions regarding warranty, return policy and procedures or RMA, please contact our RMA department at 239-596-2254 or [email protected]

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Who We Are

exIT Technologies is a 25 year R2 certified IT Asset Recovery company located at 2254 Trade Center Way in Naples, FL. Easily sell servers, storage, networking, processors, memory, and hard drives. We ship, process, wipe, and send a check with an itemized report. Call, chat, e-mail any of our dedicated reps anytime for a next business day solution.

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