When purchasing new equipment, we are forced to purchase a warranty from the original equipment manufacturer. Depending on the agreement, these warranties expire after 1-3 years. Once the warranty expires, ideally we try to get as much life out of the equipment as possible.
It always seems like a vital part will break in this out of warranty period, and then we are forced to call the OEM frantically to solve the problem.
A small malfunction can become very expensive indeed after because the OEM’s solution is always another very expensive warranty.
There is a better way: 3rd party data center maintenance.
Exit Technologies 3rd Party Data Center Maintenance
Managing multiple OEM contracts leads to inefficiencies and tragic bookkeeping costs. 3rd party data center maintenance services have no such costs, as all of your vendors are taken care of under one blanket contract.
The following vendors are all covered under our 3rd party data center maintenance services:
On average, get a call back from an engineer within 10 minutes. And after that, within 30 minutes guaranteed, you talk to your primary engineer. Troubleshooting begins right away and parts for a fix are identified.
Our low account-to-engineer ratio means our engineers are able to handle the on-site response service needs for all of their clients in a quick and steady fashion. You don’t have to go through three engineers before we send you the one capable of handling your problem. Get the primary engineer, the first time.
In the beginning, we conduct a comprehensive audit of all of your on-site equipment. After that, we stock every part that you need locally so that you’re up and running no matter which parts break.
Catching a break after the fact can be costly, with even minutes of down time being devastating. That’s why we provide preventative maintenance. Network monitoring, scheduled system reviews, software patch management, and easily requested inspections are all part of the package with our services. Keep downtime to a minimum and enjoy all the benefits that come with 3rd party data center maintenance.
You’ll be assigned a dedicated account executive to take your calls and check in with you as often as you’d like. They’ll be there to ensure the process goes smoothly and that everything you need is taken care of. You’ve got questions, they’ve got your answers.
We provide OS support you can trust. Incredible software support, flexible SLAs, heavily certified Operating System engineering teams, and breakneck response speeds are all standard with our software service delivery guarantee. We cover Cisco, Jupiter, HP, Solaris, VMware, and Brocade operating systems to minimize downtime, provide cost savings, and streamline your job to make your life easier. Our SEI support package compares respectably to Brocade, Juniper, and Cisco’s OS support services:
How does our support compare to Brocade?
How does our support compare to Cisco?
How does our support compare to Juniper?