Starting the IT Asset Disposition Tour
Taking a tour of your hardware disposal vendor’s facility can be quite insightful. Recently we took a tour of our vendor’s facility and it was quite an eye opener for me. I thought I knew a lot about my vendor and how their operations were conducted but I really didn’t know until I saw it all with my own eyes.
We received a guided tour from a facility supervisor who had been with the company for over ten years and had worked his way up to his newly promoted position. Having learned that about our tour guide was a nice story to hear. This story shows that the vendor believes on promoting from within and there are progressive career paths available to the employees.
While undergoing the tour I learned that each employee starts as a temp. The temp is hired for a ninety-day trial period. The prospective employee has thorough background checks performed. When the temp is brought on they undergo rigorous safety training around lifting and general warehouse safety rules. In addition, depending on the station the temp is assigned they receive training for their primary station as well as another station. This is so that if one station is slow and another is backed up they have the bench strength to move folks around to get the assets to the next station.
Safety & Security
I also learned from our tour guide that he served on the safety committee. The safety committee meets weekly and takes all safety inquires seriously. Safety training refresher classes also take place. It was great to know the vendor was so diligent about the safety of those they employ.
As far as security I felt as if I was in Fort Knox. Each person who enters the facility cannot have a cell phone. Before entering or exiting the facility you must go through a metal detector. Cameras are all over the facility. Security guards are also posted at the entrance and exits.
How they Add Value
We learned that we can enhance the value of hardware sent to our vendor by doing a few easy things. One is to put cardboard down on the pallets before placing items on them. This eliminates hardware from getting scratched. In addition always put the desktops on their feet. This will help alleviate them from moving. Laptops should be stacked no more than five high. More than five can degrade the laptop value. In addition we learned that packing any peripherals with the desktop can increase resale value. A big learning for us was that stickers really degrade laptop value. This was a takeaway for us to communicate to our laptop users.
Touring our hardware disposal vendor’s facility was a huge eye opener for us. It was a great learning experience and being able to see firsthand the employees work on our hardware was impactful. We had some great takeaways and overall it was a win-win.