You landed the job of a lifetime! You are now in charge of the company’s ITAM unit and your boss said “do whatever it takes” to be a best in class unit. You are excited but have no idea what to do next. There is no silver bullet but you make strides in getting on a path to success with some fundamentals.
Create a dream team of asset managers
People are the single most important piece of making your ITAM unit successful. An assessment of gaps should take place. Does everyone on the team have strong knowledge in the systems used? If not, put together cross-training plans. In addition ensure each member of the team has a strong backup plan. This way there is no single dependency on one person when team members go on vacation. As a manager review the backup plans for thoroughness. A high performing team has great team dynamics and great collaboration skills. Do collaboration skills need improving? If so you can start by planning potluck lunches, happy hours or team building exercises. Trust and communication can be built through these outlets.
Reassess your processes
How are your ITAM processes? They can be great but if they are not documented that is a gap. Put a subgroup of team members together to document each process in the unit and place in a shared repository. Review these documented artifacts with the entire team to ensure consistency. Part of process is access rights. Does everyone have the same level of authority for all the systems, group email boxes, batch jobs, reporting tools? As a manager you want to ensure you do not have any access gaps. Important and necessary today is ensuring your processes are efficient. Review processes for internal handoffs which can be eliminated. In addition look into eliminating any low value tasks that occur.
Only use trustworthy tools
We all have tools we use. Some tools we trust more than others. You may say if I only use trustworthy tools then I won’t use any tools at all. And new tools are expensive. It is worthwhile for any ITAM unit to document gaps in their tools. Performance and slick features are great, but trustworthiness is vitally essential. Perhaps tool gaps can be remedied with a patch or work from an internal developer. If not it is important that management realize the true impact of poor tool quality. If your organization has thousands of assets and is over reporting these assets for tax purposes there is a monetary impact.
Basic fundamentals have to be in order before you can says your ITAM unit is successful. People, process and tools are all required for success to take place. Once the foundation is set you can stretch your team to be a best in class unit.
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