What happens when your hardware disposal vendor changes
The hardware disposal industry today
The only thing constant is change – isn’t that the truth! The hardware disposal industry is rapidly changing and growing. Many vendors are being bought out by other vendors, new vendor companies are popping up, and some are not able to compete and go out of business. The boom in this industry has fueled the vendor changes we are seeing.
Changes that can impact your organization
Recently our hardware disposal vendor was acquired (bought out, taken over…) by another vendor. Of course the changes would be ‘transparent’ to us, and the only thing that would change would be the name. Does anyone really believe that? With all due credit to the new vendor company, they did a nice job in its transition of people, process and tools. We were fortunate that minimal resource changes for us had taken place. Most personnel changes happened at the higher levels. But, our organization had to adjust for some process changes. A couple examples included pickup scheduling changes, and designated disposal storage bins were now used instead of a dumpster approach, which meant our team had to spend more time organizing the hardware before putting in the bins. The biggest impact to our organization was that they converted to the new disposal vendor system. Our teammates went without disposal reports for weeks and were unable to search their portal for hardware with serial number information. The new system didn’t produce the reports we were accustomed to viewing. New reports had to be created. This caused our teammates a lot of churn. After numerous meetings with the vendor these issues were resolved.
How your organization can thrive no matter what
There are a multitude of items which require attention when your hardware disposal vendor changes -too many to list in this article. No matter what, the key to resolving challenges when there is a vendor change is maintaining a good and open relationship. Sounds a bit corny, like marriage advice, I know. The fact that our teammates were able to work through challenges came down to direct and open communications – both ways. Conveying our business needs in a consistent fashion was critical in order for the vendor to understand business and hardware disposal needs.